About the service
Ring & Ride is a door-to-door transport service for residents of the West Midlands who find it difficult or impossible to use public transport.
You can use the service just like regular public transport:
- commuting to and from work
- shopping
- leisure activities
- healthcare appointments
- visiting friends
Please note, you cannot use Ring & Ride to attend hospital appointments.
Find out more about the service
Registering for the service
You will need to register before booking a trip.
If you use a wheelchair, you must complete a risk assessment which can take up to 30 days.
Find out more about registration
Booking a trip
You can book a ride through our app or by phone.
Trips depend on availability and we cannot always guarantee a space. If you are travelling for essential journeys, such as school or college, please ensure you have an alternative in case the service is fully booked.
Due to the door-to-door nature of the service, arrival and collection times may vary. If you are using the service for classes or appointments, please allow extra travel time.
We do not offer compensation for late collections or arrivals.
Find out more about booking trips
Bringing companions
Passengers can book to bring a companion with them. They must pay the full fare unless they are registered as an essential companion.
Boarding the vehicle
Drivers can help you get on and off the vehicle, but there won’t be any additional support staff onboard.
Passengers should travel independently and at their own risk.