Request a journey by telephone
Once you're a registered user, you can request a journey by telephone.
When can I book my trip?
Trips are booked 24 hours in advance of your requested day of travel. The table below shows when to book your trip:
|To travel on||Book your trip on|
Different booking days will apply over Christmas, Easter and other Bank Holidays - details will be available onboard vehicles and also online.
How do I book my trip?
Two dedicated Customer Services Centres deal with bookings across the West Midlands.
The telephone number you call depends on the area you live in - see the table below.
Lines are open Monday to Saturday between 10:30am and 2:30pm. Between 9:30am and 10:30am lines are dedicated to shopping trips and clubs.
You can also book your trip by e-mail. If you are using this facility, please allow four days prior to the travel date for your request to be processed.
|Your local depot||Telephone booking||E-mail booking|
|Coventry||0333 006 firstname.lastname@example.org|
|Birmingham East||0333 006 email@example.com|
|Birmingham North||0333 006 firstname.lastname@example.org|
|Birmingham South||0333 006 email@example.com|
|Dudley||0333 006 firstname.lastname@example.org|
|Sandwell||0333 006 email@example.com|
|Walsall||0333 006 firstname.lastname@example.org|
|Wolverhampton||0333 006 email@example.com|
Lines are very busy when they first open and tend to quieten down from around 12pm onwards.
You can make six advance bookings every year for important appointments and social events. To make an advance booking, please call your Customer Service Centre.
Please note that calls may be recorded for training purposes