About the service

What is Ring and Ride?

Ring and Ride is a door-to-door transport service for anyone living in the urban areas of the West Midlands and finds it difficult or impossible to use public transport.

The service is ideal for:

• anyone suffering from a temporary injury (such as a broken leg, a sprain, a sports injury or recovering from an operation)
• young and elderly people who find it physically difficult to use public transport
• disabled people who require a door-to-door service

Where does Ring and Ride operate?

Ring and Ride operates across the West Midlands. Registered users can travel within their surrounding area. For example, a passenger living in Erdington can travel anywhere in North Birmingham.

The service does not operate in Meriden or the surrounding area.

Ring and Ride does not operate in Coventry. People in Coventry can use the West Midlands Bus on Demand service.

Who can use Ring and Ride?

To become a registered user of Ring and Ride you must find it difficult or impossible to use public transport and be resident in one of the following six districts of the West Midlands:

• Birmingham
• Dudley
• Sandwell
• Solihull
• Walsall
• Wolverhampton

Customers can take a companion and dependent children provided they book in advance. We use minibuses with ramps or lifts, so people who use wheelchairs or find steps difficult can easily use our service. 

A wheelchair risk assessment may need to be carried out following the registration process. This could take up to 30 days.

Other local authorities may provide a similar service for residents in their area.

What kind of trips can Ring and Ride be used for?

Customers can use the service for the same short journeys they would make on public transport such as commuting to and from work, visiting friends, shopping and leisure activities.

Can I use Ring and Ride for hospital appointments?

Customers can use Ring and Ride for trips to GP and other medical appointments. You can also use it if you are visiting someone in hospital.

However, you cannot use Ring and Ride for hospital appointments.

What if I have a hospital appointment?

For hospital appointments, customers can use the West Midlands Ambulance Service Patient Transport Service.

These services provide non-emergency free transport to and from hospital. Find out more about this service.

If unsure, please speak to your GP or local hospital about transport arrangements.

When can I travel?

The Ring and Ride service is available from:

• Monday to Saturday 8am to 11pm
• Sunday 8am to 3:30pm

There is no service on bank holidays.  The service may differ over Christmas, New Year and Easter.

When do I need to request a journey?

You can book a journey up to seven days in advance.  Journeys must be booked at least one day prior to travel.

How much does Ring and Ride cost?

Registered user (Age 16+) and Essential Escort/Carer

• £1.30 single

Registered user (Age 5-15)

• £0.65 single

Non-registered users (travelling with a registered user)

• Adults - £2.40 single
• Children under 16 - £0.65
• Children under 5 travel free.

(n) network and (n) bus passes are valid on Ring and Ride services.