Request a journey by telephone
Once you're a registered user, you can request a journey by telephone.
When can I book my trip?
Trips are booked 24 hours in advance of your requested day of travel. The table below shows when to book your trip:
How do I book my trip?
Two dedicated Customer Services Centres deal with bookings across the West Midlands.
The telephone number you call depends on the area you live in - see the table below.
Lines are open Monday to Saturday between 10:30am and 2:30pm. Between 9:30am and 10:30am lines are dedicated to shopping trips and clubs.
You can also book your trip by e-mail. If you are using this facility, please allow four days prior to the travel date for your request to be processed.
You can make six advance bookings every year for important appointments and social events. To make an advance booking, please call your Customer Service Centre.